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The Great Failings of RTOs to Get Their RPL Compliance Sorted

  • Written by Ben Klatt, Skills Recognition International

Registered training organisations (RTOs) are letting down clients trying to secure their Recognition of Prior Learning (RPL) certification. A whopping 72% of RTOs are failing audits by the Australian Skills Quality Authority (QSQA) on assessment. Their clients’ careers are on the line, but their compliance issues are slowing down the accreditation process. Not only that, they are also causing distrust in the RTO system as a whole.

How Does RPL Certification Work?

RPL certification allows people to transfer their skills from prior work and study experience into nationally recognised course requirements. Some parts of a course will be ‘checked off,’ meaning that accreditations can be completed in less time. Essentially, it is a way to fast-track accreditation.

RPL starts with an assessment. An RTO will look into a student’s past qualifications, skills, and knowledge. They will assess which course units the student has a demonstrated understanding of learning outcomes and competency of required skills. This assessment requires proof and documentation from the student, which can include:

  • Records of previous training
  • Overseas study records
  • Employer declarations
  • A demonstration of tasks
  • Samples of work
  • Resume
  • Other relevant evidence

After assessment, the student will be recognised for certain units and will only have to complete the remaining requirements for the course.

Where Do RTOs Go Wrong with RPL Certification?

There is only so much that a student can do. They can be completely capable and eligible to gain RPL certification but still get let down by their RTO. So, what are RTOs missing? The answer is compliance! RTOs need to be confident in the intricacies of RPL approval before offering these courses.

The issue is that RTOs are failing to properly assess their students for RPL requirements. RPL need specialised systems and staff, but RTOs aren’t putting enough resources into it. It requires dedicated, qualified, and experienced assessors who have the time to get to know their clients and properly recognise their skills and experience.

What Is the Solution?

Those looking to gain accreditations with an RPL need an RTO that they can trust. The best thing is to do your research. An RTO should prioritise compliance, training and having the right resources. The ways that you can investigate this is through:

  • Checking the RTO’s registration information and enquiring about their audit results.
  • Enquiring with an RTO and asking questions. If you experience good customer service, you know that the RTO puts effort into having trained and compliant staff and assessors.
  • Getting a skills assessment. They are usually free, so you won’t need to be locked in with a fee.

About the author Ben Klatt, Skills Recognition International

This contribution is by Ben Klatt. Ben is the CEO of Skills Recognition International where he seeks to disrupt the education industry with new technology, research and training. With 20 years of experience in training and human resources, Ben utilises an in-depth knowledge of the latest business and industry trends to continue innovating in the space. Ben has developed one of the best skills assessment programs for Recognition of Prior Learning courses.

What Lies Beneath: A Guide to Profound NPS Analysis for Businesses

  • Written by Daily Bulletin


As a business, having an understanding of what drives customer loyalty is essential to success - though many businesses take for granted the importance of NPS (Net Promoter Score) analysis. Whether you're just getting started with measuring and improving customer loyalty, or you've been at it for a while now, diving deeper into your NPS data can lead to surprising insights about customers’ wants and needs.

In this guide we will go beyond surface-level metrics and look into the heart of effective NPS analysis: uncovering your customer's emotional attachment to your brand - this may sound like a tall order, but read on!

The Power of Numbers in NPS Analysis

NPS (Net Promoter Score) analysis has become an increasingly popular way for businesses to gauge customer satisfaction and loyalty. But what makes NPS so powerful is its reliance on numbers. By assigning a score ranging from 0-10 to customers based on their likelihood to recommend a business, NPS provides a tangible measure of customer sentiment. Beyond this, NPS analysis also allows for valuable segmentation of customers into promoters, passives, and detractors.

By analyzing these numbers and segmentations, businesses can gain deeper insights into the strengths and shortcomings of their customer experience. Thus, the power of numbers cannot be understated in NPS analysis, as they offer a clear and concise way to evaluate customer loyalty and drive business growth. When defining net promoter score, be sure you understand how to properly calculate the metric for accurate results. This will help in the long run with accurate NPS analysis.

Digging Deeper into Customer Feedback

While numbers provide a solid foundation for NPS analysis, they only scratch the surface. To truly understand customer sentiment and emotional attachment to your brand, it's essential to dig deeper into the qualitative feedback provided by customers. This can include survey responses, reviews, and direct communication with customers.

Uncovering the Trends in Your Industry

Another valuable aspect of NPS analysis is comparing your scores to those of your competitors and other businesses in your industry. This can give you a better understanding of where you stand in terms of customer loyalty and what areas you may need to improve on. Additionally, analyzing the trends in your industry's NPS scores can provide insights into the changing preferences and expectations of customers.

Also, it's worth noting that relying solely on industry benchmarks can be limiting. Every business is unique and has its own set of customers with individual wants and needs. While it's important to understand how you compare to others in your industry, don't discount the value of focusing on what makes your brand stand out.

Success in business does not solely depend on a great product or service but goes hand in hand with superior customer service and the ability to adapt to industry trends. The power of NPS analysis lies in its insight into the customer's perception of your brand, their experiences, and their loyalty. By diving deeper into NPS and other customer feedback, businesses can uncover valuable insights and use them to make strategic decisions, keeping pace with the evolving market trends.

Remember, the key is not just to collect feedback but to interpret it and act upon it effectively, bridging the gap between your brand and its customers. The journey to improved customer satisfaction starts with understanding the importance of profound NPS analysis and its role in achieving business growth.

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