..

Technology

Australian Lawyer Launches Successful Cross-Border Shopping Concierge in New York

  • Written by Raminta Lilaite

New York, New York (July 16, 2015) ­ Upon moving to the U.S. from Australia, former lawyer, Phillis Chan, was inundated with shopping lists from friends and family, asking for the latest tech gadgets and fashion brands. Busy shopping for people back at home, she quickly realized there was a wealth of brands and products that were only available in the U.S., and not everyone had a friend or ³buddy² in the States to assist with their purchases.

 

Ms. Chan launched Big Apple Buddy, an online shopping concierge service, to address this need not only in Australia, but in all countries around the world. 

 

Her startup is much more than just a shipping service. Big Apple Buddy delivers a completely personalized and seamless shopping experience by handling the entire process for the client. The company will source the item for the best price, check and repackage the goods upon arrival at their facility, prepare all necessary customs documentation and have the parcel safely shipped to the client in as little as 2-4 business days.

 

³I gave up a successful career in law to pursue my online startup full time. My goal is to provide busy professionals worldwide with access to the latest goods from the U.S. This is something that I see as having the potential to create a massive impact in the international ecommerce space. We have a vision to help create a borderless global shopping experience online,² says Ms. Chan.

 

Cross-border shopping is the fastest growing branch of international e-commerce according to a Nielsen Company study commissioned by PayPal. Global online purchases are expected to triple by 2018 to a projected total spend of $307 billion.

 

Working hard to become one of the pioneers of the growing cross-border shopping space, Ms. Chan has been on a busy entrepreneurial work schedule with minimal down time since founding the company, learning the craft of running an online startup.  Her technique involves hiring a number of freelancers and agencies before taking what she learned along the way in-house. ³Starting a business is an experimental and learning process,² she says, ³You¹ll always be doing things for the first time and, just like learning to walk, you¹ll stumble a few times before you get where you want to go.²

Although entirely bootstrapped, the company has already built a loyal following of clients in over 50 countries around the world since its launch in 2014.

The success of Big Apple Buddy is largely driven by Ms. Chan¹s commitment to delivering high quality customer service, which is the quality she brings from her high-level law career in Melbourne, an experience with demanding clients and harsh deadlines. ³My background is service oriented, which means that a client always come first. I will negotiate the best price for the gadget that my client wants directly with the store, supervise every step of product delivery and answer emails around the clock,² explains the founder of Big Apple Buddy.

 

Customer service of Big Apple is specifically dedicated to their particular clientele ­ busy professionals around the world. According to Ms. Chan, the company¹s secret sauce lies in her ability to develop genuine relationships with clients and become their trusted friend along the way. She perfectly understands the needs of people who desire that newest gadget they cannot get at home, as she has been a shipping buddy to her friends and family for quite a while. ³It¹s not uncommon for us to receive selfies from clients sporting the smartwatch we just helped them buy or requests for restaurant recommendations for our client¹s upcoming New York trip,² she explains.

 

In a world where faceless ecommerce websites and marketplaces are commonplace, Big Apple Buddy¹s personalized touch is a breath of fresh air.

 

Big Apple Buddy has successfully carved a niche in the rapidly growing cross-border ecommerce space and is quickly becoming the ³friend² global consumers turn to when they need access to the latest products from the U.S.

 

For more information, please visit www.bigapplebuddy.com.

 

ABOUT BIG APPLE BUDDY

 

Big Apple Buddy is a New York based e-commerce company, founded by two former Australian corporate lawyers who saw a global demand for items that are only available in the U.S. Big Apple Buddy is a friendly, responsive and reliable personal shopping concierge that delivers desired items from the U.S. to consumers across the globe. Popular items include tech gadgets and designer brands. All costs are set out in a free quote with a minimum service fee of $40 per order. The service fee covers all the leg work the company does for its clients, including discount negotiations, packaging, shipping and providing personalized product and shopping advice.

www.bigapplebuddy.com

 

Politics

Central and North Queenslanders overwhelmingly back coal sector

More than 80 per cent of young people in Central and North Queensland believe the coal sector and the jobs it creates are critical to the state’s economy, particularly regional Queensland.   Mi...

Senator Canavan - avatar Senator Canavan

AWU National Secretary Daniel Walton on steel industry

Ambitious expansion plans make mockery of those who wrote off Australian steel industry GFG Alliance's planned rejuvenation of the Whyalla steelworks, and the Australian steel industry more generall...

Media Release - avatar Media Release

George Neophytou supports roads funding and more

Independent candidate for Gippsland East George Neophytou has pledged to support completion of duplication of the Princes Highway between Traralgon and Sale and to upgrading of the Sale alternative ...

George Neophytou Media Release - avatar George Neophytou Media Release

Business News

6 Tips for Choosing the Perfect Business Process Management Software

Choosing the right business process automation software can be a daunting task for several reasons.  First, it presents a complex market offering various products that vary significantly in the type...

News Company - avatar News Company

10 Excellent Business Ideas for Young Entrepreneurs in 2019-2020

Top 10 Low-Budget Business Ideas for Students in 2019 Whoever said that you should wait for 10 or even more years after your graduation to launch your own business? 69% of US citizens start their ...

Elsa Avendano - avatar Elsa Avendano

The 1-Page Marketing Plan

SKIP BUSINESS SCHOOL. READ THIS NEW BOOK INSTEAD. Named as one of the “10 best marketing books for small business owners” by The Huffington Post.   MEDIA RELEASE: MELBOURNE, DECEMBER 13, 2018 —...

Claire Marshall - avatar Claire Marshall

Travel

Road Trip On Your Mind? Keep These Aspects In Mind As Well

Take a Road Trip! The great road trip. Movies are made of this type of freedom. The roads are calling and you are feeling the need for a road trip. Join millions of other people who enjoy the great o...

News Company - avatar News Company

Best Short Term Accommodation in Brisbane

Brisbane, the capital city of Queensland in Australia is known for its museum and Science center. With a lot of creative spaces and gardens on the riverside, it is a magnificent and popular destinat...

News Company - avatar News Company

Best Short-term Accommodations in Sydney

If you are looking to spend a night or two in the sprawling city of Sydney, you might be in need of a lodging place or hotel to stay. We would like to give you here a list of the best short term acc...

News Company - avatar News Company