What actually happens when you ring a locksmith?

If you've never had to use a locksmith before, you may be wondering what happens when you call one. In this post, we'll share everything you can expect when contacting the professionals here at Express Locksmith Gold Coast.

We offer a 24/7 emergency service, so what does that mean for you?

As we offer a 24-hour emergency service, this means that we are available to take your call 24 hours a day, 7 days a week, including public holidays and weekends, so if you ever find yourself in a predicament requiring an emergency locksmith, you can count on us! Some emergency locksmith services would include:

1. If you have locked yourself out of your home, business or car, we can come to you fast, enabling you to get back inside again.

2. Your lock is broken, not working, or your key is snapped off in the lock preventing you from locking your door properly.

3. You've been broken into, and your locks have been damaged. Once the police have been contacted and done their side of things, you'll want to get your locks sorted asap and perhaps even install stronger locks to deter potential thieves in the future.

When you call, we aim to get to you quickly and can get to you in as little as 20 minutes! So contact your local 24/7 Gold Coast Locksmiths now!

What happens when you call us?

When you call us, one of our experienced and friendly technicians will answer your call. Upon explaining your locksmith needs, they will be able to tell how long they'll be, what to expect from the services and the costs involved. Below is a breakdown of the steps:

Prompt response

We aim to answer all calls immediately however, sometimes when are on a job using certain equipment, your call may be unheard. Worry not, if this does happen, will call you back as soon as we can! If you do require an emergency locksmith service, we aim to get to you in a timely manner and will slot you in as soon as we can, enabling you to get on with your day. After all, no one wants to be waiting around for a locksmith for half the day. When you call, we'll be able to advise you on the spot what the expected wait time is so there is no guessing or unnecessary waiting.

We offer friendly advice based on your individual circumstances

Being in the industry as long as we have allows us to give our customers in-depth and helpful information on their options. This helps you to make an informed decision. We listen to you and the circumstances surrounding the need to call us, and you can then decide how you want to proceed. We offer all-inclusive quotes, and they include everything from travel and labour to the parts and installation technique, ensuring there are no hidden surprises.

Book in

Once you've spoken to your licenced locksmith, they will then confirm a time and date to come and see to your locksmith needs. Emergency locksmith services are prioritised, and they will usually get seen much faster than standard services. Once we have arrived, we will inspect the issue, and take appropriate action given your requirements and our skills and knowledge to remedy or improve your locksmith job.

You can have complete assurance that when you hire Express Locksmith Gold Coast for your locksmith needs, a licenced and qualified locksmith will be attending. All our locksmiths have the necessary skills and qualifications to complete work not only to the highest standard but also lawfully. We clean up any mess and take it with us, leaving you with a clean finish. Once your hardware has been fitted, the locksmith will explain how to use it and whether any additional steps need to be made by you, for example, if you have smart locks installed, you may need to download a particular app to use all the features available on it. You will be advised on how to control the lock, and the steps on how to do so.

All work is guaranteed!

Our services don't end when we leave! We are so confident in the standard of our work that we offer a workmanship guarantee, and we will beat any written quote by 10%, ensuring you get the best price every time.

Our priority

Our priority to our customers is that their home is safe with our superior locksmith services.

We check repairs and installations are working proficiently and are installed securely before we leave. All our work is completed to the absolute highest standard, and you can have confidence that it will stand the test of time.

COVID-Safe

Additionally, with the ever-evolving COVID-19 pandemic, we take the safety of our staff and customers very seriously. We ensure that every precaution is taken to slow the spread by adhering to the current government guidelines.

Express Locksmith Gold Coast is a proud local company who have been dedicated to providing the very best locksmith services to the Gold Coast for more than 20 years now. Our team are up to date with the latest locksmith technology to bring you the most innovative and easiest locking systems to date. Whether it's residential, corporate, commercial, automotive or something in between, we can help. No job is too big or too small!

Contact us today! We service the beautiful Gold Coast and the surrounding areas.