Pitch Engine

  • Written by Pitch Engine
image

– Dr. Renee Thompson of RT Connections Shares Tips for Nurses to Use When Dealing with an Offensive Co-worker for Nurses Week 2016 –AURORA, Colo. – May 11, 2016 – American Sentinel University’s Nurses Week Daily 10 profiles the top 10 responses ways for nurses to use when a co-worker gets nasty for Nurses Week 2016.

“If you’re like me, you think of the best responses to offensive co-worker behaviors during your morning shower the next day. But by then, it’s too late,” says Dr. Renee Thompson, keynote speaker, author, award-winning nurse blogger, and professional development/anti-bullying thought leader.

Dr. Thompson says the secret to dealing with an offensive co-worker is to prepare ahead of time so that at the moment, you can deliver your response with grace and walk away knowing that you handled the situation professionally and with dignity.

Here’s Dr. Thompson’s list of 10 top responses to use when a co-worker gets nasty:Great for students or new nurses

1. “I’m not comfortable with _____________ (this assignment, this procedure, this situation, etc.).”

2. “I’m concerned that patient safety will be compromised if _________ (you don’t assist me during this procedure, I am left alone to deal with this crisis, etc.).”

Great for co-workers who have behaved unprofessionally for a long time

3. “I’m not sure you realize this, but sometimes you can come across as being ________ (intimidating, aggressive, unapproachable, etc.).” And then give an example.

4. “The relationship I have with you is important to me (or to our department). I’d like to talk about what happened __________ (yesterday, this morning, etc.).”

Great to redirect focus back to patients

5. “Although we disagree on some things, let’s agree to make decisions based on what’s best for our patients.”

6. “How can we work together for the good of our patients even when we disagree?”

Great in the moment

7. “You are yelling and screaming at me in front of patients and their families.” (overt behavior)


8. “I am willing to discuss this with you as long as you are willing to speak to me in a respectful manner.”

9. “I’m receptive to feedback. However, if you can’t deliver that feedback calmly and respectfully, I’m not willing to listen.”

10. “I find that comment offensive.”

Important consideration

Although you may feel inclined to give the bullies a dose of their own medicine, never, never, NEVER resort to their level. Always choose the high road and respond in a professional manner.

As the late Dr. Martin Luther King said so eloquently, “Hate begets hate; violence begets violence; toughness begets a greater toughness. We must meet the forces of hate with the power of love.”

Together, we can stop the cycle of nurse bullying!

Take care, stay connected and happy nurses week!

-Renee

Read moreof American Sentinel University’sNurses Week Daily 10 at http://www.americansentinel.edu/blog/2016/05/11/dr-renee-thompsons-top-10-responses-when-a-co-worker-gets-nasty/

About Dr. Renee ThompsonDr. Renee Thompson is a keynote speaker, author, award-winning nurse blogger, and professional development/anti-bullying thought leader. Renee spends the majority of her time helping healthcare and academic organizations address and eliminate workplace bullying. To find out more about Renee, please visit her website. American Sentinel University friends and family can get 25% off Renee’s great anti-bullying products – simply enter the code: AMSENT16.About American Sentinel UniversityAmerican Sentinel University delivers accredited online degree programs in nursing (BSN, MSN, and DNP) and healthcare management (MBA Healthcare, M.S. Information Systems Management, and M.S. Business Intelligence and Analytics). Its affordable, flexible bachelor’s and master’s nursing degree programs are accredited by the Commission for the Collegiate Nursing Education (CCNE), of One Dupont Circle, NW Suite 530, Washington, D.C., 20036. The DNP program is accredited by the Accreditation Commission for Education in Nursing (ACEN) of 3343 Peachtree Road NE, Suite 850, Atlanta, Ga., 30326. The University is accredited by the Distance Education Accrediting Commission, DEAC, 1101 17th Street NW, Suite 808, Washington, D.C. 20036, (202) 234-5100, www.deac.org

For required student consumer information, please visit: www.americansentinel.edu/doe

  

Authors: Pitch Engine

Read more http://www.pitchengine.com/pitches/31ead36a-0a0a-4d7b-9b7d-b7d818a99a39

Politics

Scott Morrison at Australia-Israel Chamber of Commerce

QUESTION: I suppose one question I'll ask is about the role of social media, YouTube, Facebook. And the sort of thought process that we’re having as a nation of how we can create that sort of societ...

Scott Morrison - avatar Scott Morrison

Delivering the rail links Western Sydney needs

The Morrison and Berejiklian Governments will ensure the Western Sydney International (Nancy Bird Walton) Airport has a metro rail line in time for its opening.   The Prime Minister said his Gover...

Scott Morrison - avatar Scott Morrison

Nancy-Bird Walton immortalised at Western Sydney Airport

Australia’s biggest aviation project will honour one of the nation’s trailblazing stars of the sky.   The $5.3 billion Western Sydney Airport will officially become Western Sydney International (N...

Scott Morrison - avatar Scott Morrison

Business News

The Dollar Shave Club of contact lenses is now available to Aussie contact lens wearers

SYDNEY, AUSTRALIA — Finally, an Australian-made and owned contact lens business has launched direct to consumers, making the lives of thousands of Australians easier and more affordable with just a ...

Georgie Zonneveld - avatar Georgie Zonneveld

Psychologist’s 8 tactics to build resilience in the workplace

A clinical psychologist from Wesley Hospital has identified low resilience as a major factor impacting the mental and physical wellbeing of employees. He is calling for more awareness around the nee...

Sophie Harrison - avatar Sophie Harrison

Intense Growth As Car Next Door Launch Capital Raise

Releasing internal revenue figures for the first time, Car Next Door has achieved marketplace revenue of $10m last year and is on track to almost double that again in 2019 as it marks the start of a...

Car Next Door - avatar Car Next Door

Travel

The Gold Coast is famous for fun but it is also famous for horrible traffic issues

The Gold Coast is a great place for a holiday but there are problems that tourists need to be aware of. The Gold Coast airport is a busy place. Thousands of visitors arrive every day from around the ...

Holiday Centre - avatar Holiday Centre

Older generation Australians are embracing solo travel

Allianz predicts a rise in solo travel in 2019, revealing those most likely to ‘go -it-alone’ among the 50+ age group   The popular ‘solo travel’ trend is predicted to continue in 2019 with mor...

Media Release - avatar Media Release

Fun Things You Must Do In Perth

Perth: Sun, sand and 19 beaches might seem to sum up the city, but not quite. The sunniest capital city in Australia offers so much more for you to do. Regardless of what your idea of fun is, you wi...

News Company - avatar News Company