Hidden costs, manipulation, forced continuity: report reveals how Australian consumers are being duped online
- Written by Katharine Kemp, Senior Lecturer, Faculty of Law & Justice, UNSW, UNSW Sydney
Australian consumers’ choices on websites and apps are being manipulated through online designs taking advantage of their weaknesses. That’s according to research on consumers’ online experiences and the presentation of websites and apps, released today by the Consumer Policy Research Centre (CPRC).
The research gives...