Daily BulletinDaily Bulletin

The Conversation

  • Written by The Conversation Contributor

We value transparency. It’s right there in our charter:

Set the standard in journalism best practice. Be open, transparent and accountable. Where errors occur correct them expeditiously.

We ensure authors provide disclosure statements. When there’s a mistake in the article, we correct it and inform our readers about the change.

However, our moderation practices aren’t as transparent as they could be. And that’s something we should work on.

Moderation isn’t just a matter of removing comments that flout our community standards: it’s also about working towards a constructive, welcoming community. That requires trust in us, our system and our moderators.

Some people may never trust a moderation system. But there are things we can improve to help other people trust us a bit more.

One of the main complaints we get from people is that we don’t explain why a comment is removed unless they ask us why. That’s understandable.

I’ll be making more of an effort to do two things:

  • Intervene in comment threads before removing comments, to explain and reinforce our standards
  • Proactively explain why a comment was removed via email.

Now, that doesn’t mean I’ll be able to intervene in every thread before removing comments or explain every removal without prompting. And I won’t let comment sections turn into a place where moderation decisions are discussed more than the article.

But I’ll make an effort to do more.

There are a other changes we can make too. For example, we could make our Community Council moderators more visible on the site. But such changes time time and resources to get made.

In the meantime, I’ll do what I can to make The Conversation’s moderation more transparent. Hopefully that alleviates some confusion about what we do and, in time, makes our community a better place to be.

Authors: The Conversation Contributor

Read more http://theconversation.com/transparency-in-moderation-58997

Low-paid, young women: the grim truth about who this recession is hitting hardest

arrow_forward

Vale Ennio Morricone: a master composer with breathtaking musical range

arrow_forward

The Conversation
INTERWEBS DIGITAL AGENCY

Politics

Prime Minister Interview with Ben Fordham, 2GB

FORDHAM: Thank you very much for talking to us. I know it's a difficult day for all of those Qantas workers. Look, they want to know in the short term, are you going to extend JobKeeper?   PRI...

Scott Morrison - avatar Scott Morrison

Prime Minister Scott Morrison interview with Neil Mitchell

NEIL MITCHELL: Prime minister, good morning.    PRIME MINISTER: Good morning, how are you?   MICHELL: I’m okay, a bit to get to I apologise, we haven't spoken for a while and I want to get t...

Scott Morrison - avatar Scott Morrison

Prime Minister Interview with Ben Fordham

PRIME MINISTER: I've always found that this issue on funerals has been the hardest decision that was taken and the most heartbreaking and of all the letters and, you know, there's been over 100...

Scott Morrison - avatar Scott Morrison

Business News

SEO In A Time of COVID-19: A Life-Saver

The coronavirus pandemic has brought about a lot of uncertainty for everyone across the world. It has had one of the most devastating impacts on the day-to-day lives of many including business o...

a Guest Writer - avatar a Guest Writer

5 Ways Risk Management Software Can Help Your Business

No business is averse to risks. Nobody can predict the future or even plan what direction a business is going to take with 100% accuracy. For this reason, to avoid issues or minimise risks, some for...

News Company - avatar News Company

5 Ways To Deal With Unemployment and Get Back Into the Workforce

Being unemployed has a number of challenges and they’re not all financial. It can affect you psychologically and sometimes it can be difficult to dig your way out of a rut when you don’t have a job ...

News Company - avatar News Company



News Company Media Core

Content & Technology Connecting Global Audiences

More Information - Less Opinion