Daily BulletinHoliday Centre

Technology

  • Written by Media Release


One in five Australian small businesses waste nearly up to five working weeks annually due to IT disruptions according to new research by Melbourne-based digital agency, WebOracle.

 

The research surveyed more than 200 Australian small business operators and owners aged between 25 and 54 on the most common IT woes and the impact on business operations.

 

Delayed response time (54.5%), lack of technical skill (27.3%) and lack of prioritisation for customers (21.8%) are the most common pain points faced by Australian small businesses when dealing with their IT solutions provider.

 

Additionally, nearly one in five (18.2%) Australian small business owners claim to not understand their IT team, and nearly one in seven (14.5%) are frustrated because the customer support help desk is not located in Australia. 

 

Despite this, most survey respondents claim to be happy with the way they manage their IT systems, pointing to a lack of knowledge on the real loss to the business over time, and what good IT actually looks like.

 

Michael Trkolta, Founder and Managing Director of WebOracle, said it is imperative for businesses of all sizes to have a reliable IT service, but even more so for small businesses who are just starting out.

 

“It’s alarming that some Australian small business owners waste such a huge chunk of their time trying to fix their IT systems,” he said.

 

“What’s more concerning is that many of them are not aware of the dollar value they lose from the time they waste. While 10-15 minutes spent here and there troubleshooting with an IT solutions provider might seem trivial at the time, it adds up over the course of a year. It’s a significant loss in revenue.

 

“As a small business owner myself, I’m passionate about helping other local, small business owners to get on their feet and run their companies efficiently. It’s important to educate small business owners on how one proficient IT provider with a proactive support team can be a huge asset to their company, preventing them from flushing money down the toilet.”

 

WebOracle commissioned the survey in conjunction with the launch of their Sick of The Sh#t product, an IT solutions package designed specifically as a one-stop-shop for Australian SMEs. Those operating in Retail, Business & Professional Services, and Construction are top of the list for being most frustrated with IT disruptions. 

 

The Sick Of The Sh#t package provides a simplified, functional and specific product offering, supported by a 24/7 tech support team based in Australia.   

 

About WebOracle

WebOracle is a Melbourne-based digital agency that provides a full suite of website design & development solutions. For more information about WebOracle’s Sick of The Sh#t package, visit https://www.weboracle.com.au/it-support-packages.


The Conversation

Politics

Keeping Australians safe at airports

The Morrison Government is increasing counter-terrorism measures across nine airports by boosting the Australian Federal Police’s capability to disrupt and deter high-risk-incidents.   Prime Min...

Scott Morrison - avatar Scott Morrison

Scott Morrison on Medivac

PRIME MINISTER: The Australian public are in no doubt about our Government’s commitment to strong borders. Our Government has always been consistent. The Liberal and National parties have always b...

Scott Morrison - avatar Scott Morrison

Government will protect religious freedoms by getting the law right

After further considering the hundreds of submissions that have been made to the Exposure Draft of the Religious Discrimination Act (RDA), the Government decided earlier this week to issue a revis...

Scott Morrison - avatar Scott Morrison

Business News

Working at Heights: Why the Risks of Occupational Accidents Still Fall on Builders

In most cities and towns, the construction industry is booming, and all you have to do is look around you to figure out why. In addition to new homes going up all around you, businesses are needed a...

Alertforce - avatar Alertforce

Media and Capital Partners spins out new agency arm Mojo Media

Media and Capital Partners, one of Australia’s leading investor relations and media relations consultancies, has spun out a new, fully integrated consumer, finance and technology PR agency called ...

Media Release - avatar Media Release

How to make your small business survive and thrive in 2020

There’s a global downturn and Australian bricks and mortar retail is in a slump. 2020 is going to be a rough year. Everyone knows that, but a lot don’t know what to do about it. Australia still h...

Dorry Kordahi - avatar Dorry Kordahi

Travel

To sell travel packages partner with Holiday Centre - Advertisement

If you are a travel or accommodation provider allow the travel professionals at HolidayCentre.com market your products.. With a business name like Holiday Centre, you can be sure that they will delive...

Holiday Centre - avatar Holiday Centre

6 travel tips you need to know before visiting Melbourne

People have always held Melbourne in high regard with it's numerous coffee stops, it's glorious art galleries, the food scene that can floor any curious palate. There's a unique multiculturalism i...

News Company - avatar News Company

Hertz DriveU

Hertz and Air France launch Hertz DriveU, a new high-quality, hassle-free airport transfer service Hertz DriveU “When you don’t want to drive!” The service is available at more than 300 airports...

Media Release - avatar Media Release

ShowPo